Professional Services
Phoenix Global IT has worked tirelessly to build a coveted network of thousands of local, in-country Service Partners, IT Engineers, Consultants & Technicians in locations all across the globe.
Whether you need AV specialists throughout Europe, network support around the UK, or wi-fi surveys across Asia, Phoenix have you covered.
Each partner is authorised and consistently measured through our Local Service Partner (LSP) programme. Each company or individual is mapped against capabilities, professional experience, qualifications and accreditations.
Ekahau Surveys -
As the global leader in Wi-Fi performance tools, Ekahau’s technology has helped design thousands of enterprise networks, including the majority of the Fortune 500.
Ekahau wireless surveys provide accurate Wi‑Fi network planning, optimization, and troubleshooting using advanced hardware and mobile software to map signal coverage, identify dead zones, and detect RF interference across multiple frequency bands. These surveys ensure reliable, high‑performance connectivity for dense environments, reduce hardware costs by preventing over‑deployment, and enable remote cloud collaboration to resolve network issues quickly and minimize downtime.
Where many Ekahau specialists can only provide surveys in a handful of countries, Phoenix Global IT can support your whole project across the UK, Europe, Asia and the US. All of our engineers in all regions have their own Sidekick devices which are the fastest, most precise Wi-Fi testing and measurement device, supercharged and tuned for 2.4/5/6 GHz.
Big Ideas, Real Impact.
Penetration Testing -
At Phoenix Global IT, we empower organisations to stay ahead of evolving cyber threats through our elite Penetration Testing services, transforming abstract digital risks into highly actionable security blueprints. Our certified security analysts simulate realistic cyberattacks on your network infrastructure, web applications, and cloud environments to safely expose and exploit hidden technical vulnerabilities before malicious acts can take place.
By moving far beyond standard automated scans, our tailored black-box, white-box, and grey-box testing methodologies provide precise, manual verification of your defenses, allowing your engineering and leadership teams to prioritise remediation based on actual business impact. Partnering with us minimizes your attack window, effectively preventing catastrophic data breaches, financial fallout, and operational downtime while ensuring seamless compliance with mandatory regulations like PCI DSS, HIPAA, and ISO 27001.
Audio Visual (AV) Services
At Phoenix Global IT, we elevate your workplace communication infrastructure, transforming ordinary rooms into seamless, high-definition collaboration hubs. Rather than risking unoptimized DIY setups, our expert engineers precisely mount and securely integrate interactive displays, custom microphone arrays, and advanced control systems directly into your existing network infrastructure and firewalls.
Through rigorous testing and calibration, we fine-tune audio frequencies and visual clarity to eliminate echo, lag, and frustrating dropouts during mission-critical hybrid board meetings or presentations. By proactively validating signal pathways, managing electrical loads, and verifying software compatibility, our solutions maximize your hardware lifecycle and dramatically lower long-term IT support costs. Partnering with us future-proofs your commercial technology, delivering an intuitive, single-button user experience that maximizes daily team productivity and collaboration.
Other Professional Services include:
1. Hardware Troubleshooting and Repair: For obvious reasons, remote technicians cannot tackle hardware problems. Our onsite technicians can diagnose issues accurately and replace faulty components wherever necessary. We can also install Severs, Storage equipment, Networking kit, Routers, Switches, Firewalls and EUC devices.
2. Installations, Moves, Adds & Changes (IMAC): Our onsite IT technicians can set up, configure, test and deploy new workstations, laptops, servers and other IT hardware for new or existing users. We can help you to relocate existing equipment locally within an office, across different departments, or to new business premises. Equally, we can help you in modifying system configurations, upgrading hardware, migrating user data, or altering network/security permissions.
3. ITAD Services: Phoenix’s ITAD services are designed to help you manage your end-of-life IT assets securely and responsibly. We offer secure data erasure, certified data destruction, and environmentally friendly disposal methods to ensure your sensitive information remains protected throughout the asset lifecycle. We prioritize the security and compliance of your data. Our ITAD processes adhere to strict industry standards and regulations, guaranteeing secure data erasure and disposal in an environmentally responsible manner
4. Network Setup and Maintenance: Network technicians can install the full suite of network devices including AP’s, Switches Routers, Firewalls and other specialized network devices. Onsite techs can also assist with Network Configuration, performing routine maintenance or firmware updates and conduct performance testing.
5. Security: Many physical security measures need to be installed and maintained by onsite professionals. Technicians can also strengthen your cybersecurity posture by conducting system assessments, implementing firewall updates, and responding immediately to data breaches.
6. Backup and Recovery: Having a technician onsite is critical for installing hardware such as external drives, NAS devices, and tape systems. In the event of a system crash, data corruption, or a ransomware attack, they can restore data from local backups and coordinate with remote teams to quickly restore operations.
Support services for all major OEM’s
We have specialist IT support engineers all around the world. We only work with the best local, in-country IT service support engineers and our available skill sets cover all of the major manufacturers. These include, but are not limited to:
Cisco, IBM, HP, Dell, Lenovo, NetApp, EMC, Panasonic, Toshiba, Hitachi, Fujitsu, Microsoft, Apple, Juniper, Fortinet, Citrix – to name just a few.
